CUSTOMER SUPPORT

At Hitachi Construction Machinery (UK) Limited, we fully appreciate that time is money, and downtime costs money, which is why purchasing a Hitachi machine from us is not just about the sale – it’s about the ongoing service and support.

Our ongoing commitment to our customers buying any machine from Hitachi Construction Machinery (UK) Limited, is that we will provide the best product support, routine maintenance and, in the unlikely event of a breakdown, rapid response on-site service and repair.  As well as having a national network of depots to ensure the quickest response to customer demands, owners of Hitachi Construction Machinery are guaranteed peace of mind with…

SUPPORT AT HITACHI CONSTRUCTION MACHINERY (UK) LIMITED HQ

Our Direct Response Centre located at Hitachi Construction Machinery (UK) Limited’s headquarters is able to provide our customers with a first point of contact so that any issues or concerns raised can be managed and responded to.  All data and logistics are controlled here to ensure a clear line of communication is delivered to both the customer and delegated engineer to guarantee the minimal amount of downtime on site for the customer.

SUPPORT ON THE GROUND

Our fleet of support vehicles are located strategically nationwide to ensure they are never far from the site of our customers.  They are stocked with all the tools, parts and technological equipment that our mobile engineers need to solve any on-site problems and, most importantly minimise the downtime for your team.

SUPPORT IN THE AIR

Hitachi Construction Machinery are light years ahead of their competitors, not least with their extensive advanced technological capabilities.  Our support network utilise the GPS facilities built on board midi, medium and large excavators to analyse all performance data remotely, which means an engineer arrives on-site briefed and equipped to troubleshoot any operational issues immediately – again, ensuring your machinery is down for the least amount of time possible.

All of this culminates in the Hitachi Construction Machinery (UK) Limited support guarantee and we promise to always deliver:

• Quality and availability of genuine and approved spare parts
• Fully trained mobile service engineers
• A national network of regional depots
• A Maximum of two hours response time for emergency breakdowns
• 24-hour parts and service facility – available seven days upon request
• Expert diagnosis of equipment breakdown using Doctor ZX technology
• Rapid identification of required parts
• Computer links to manufacturers – saving downtime
• Solas service and extended warranty package

Click to discover more about exclusive SOLAS warranty scheme or contact your local Product Support Manager for more details.